Shipping Policy – Torsha Fashion
Effective Date: January 2025
At Torsha Fashion, we aim to deliver your orders safely and on time. This Shipping Policy explains how we process, ship, and deliver your purchases.
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1. Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next working day.
During high-order volumes or festive seasons, processing may take slightly longer.
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2. Shipping Methods & Delivery Time
We ship orders through trusted courier partners across India.
Estimated Delivery Time:
Local/Within Gujarat: 2–4 business days
Metro Cities: 3–6 business days
Rest of India: 5–9 business days
Delivery timelines may vary depending on:
Courier service efficiency
Customer location
Weather or operational delays
Festivals or national holidays
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3. Shipping Charges
Shipping charges are calculated based on weight, location, and courier service at checkout.
Any special offers or free-shipping promotions will be clearly mentioned on the website or communicated directly.
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4. Order Tracking
Once shipped, you will receive a tracking ID on WhatsApp/email/phone.
You can track your order until it reaches your address.
If tracking is not updated by the courier for some time, it is due to their internal processing and is not in our control.
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5. Incorrect Address or Failed Delivery
Torsha Fashion is not responsible if:
Incorrect or incomplete shipping address is provided
The customer is unavailable at the time of delivery
Courier attempts delivery but fails due to customer-related reasons
In such cases:
Re-delivery charges may apply
The order may be returned to the sender; reshipping cost must be paid by the customer
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6. Damaged or Tampered Packages
If your package appears tampered, damaged, or opened, you must:
1. Record a full unboxing video before opening the parcel
2. Notify us immediately within 24 hours with video proof
3. Email or WhatsApp the details
Without video proof, claims cannot be accepted.
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7. International Shipping
Currently, Torsha Fashion does not offer international shipping.
We ship only within India.
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8. Delay Disclaimer
We are not responsible for delays caused by:
Courier partners
Natural disasters
Political disruptions
Unforeseen events
However, we will assist you in tracking and resolving delivery issues whenever possible.
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9. Contact Us
For any shipping-related questions or support:
📞 +91-9909326060
📱 WhatsApp: +91-9909326060
📧 Toralsharma.torsha@gmail.com
Torsha Fashion
1st Floor, Shop No. 125 & 126,
Isana The Business Hub,
VIP Road, Althan, Surat, Gujarat – 395017